Electricity consumer in Osun state have accused the Ibadan Electricity Distribution Company (IBEDC) of selling fake prepaid card to them.
The consumers made their displeasure known when they stormed the office of the IBEDC in Osogbo, the state capital, complained that they have been living in the darkness due to the failure to load their prepaid meter.
It was gathered that the number sold to people about two weeks ago could not be loaded, hence denying people from using electricity.
One of the customers, Mr Ademola Adeniran, who spoke to media men said he has bought the light about six days ago but could not load it.
He explained that he has lodged complaint several times, but all to no avail, saying “they have only been deceiving us.
One Miss Romoke Olanrewaju, said “I wonder how a company would be selling fake light for people. How will I use N3,000 to buy light and still be living in darkness? My father did not want to believe when we couldn’t load the card.
Reacting to the allegation, the Regional Communication Officer, IBEDC, Osun region, Miss Kikelomo Owoeye, denied the allegation that the company was selling fake card to its customers.
According to her, it is due to the System Upgrade aimed at serving our customers better. We have been tackling the issue which has been on for a while.
“As a company those that are experiencing challenges are directed to report to our Customer Care Unit at our various Business Hubs across the region. In Osun region we have five Business Hubs, Osogbo, Ikirun, Ile-Ife, Ilesa and Ede.
“Depending on the location of the Pre-Paid Meter affected customers they will visit the Customer Care Unit where they will lodge their complaints to get their details and get it resolved as soon as possible.
“Those that have reported so far have had their complaints resolved and for those that are not rectified immediately we get our Technical team across to the customers premises to ensure that it is resolved and we have been achieving successes.
“We have been sensitizing our customers through Radio, on OSBC every morning to ensure they get their challenges resolved. We produced posters to apologize to our customers adding our help desk numbers that our customers could call.
“We also have our technical team on stand by that attend to all the ones that needs our physical presence to get it rectified. We appeal that our customers should lodge their complaints and give the exact issue because challenges differ and their resolution differs that is why it is important they report to the appropriate office.